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WOW! GUARANTEE

Just Add Sun offers exclusive WOW! guarantees for all products sold online.

We Guarantee:
Your Complete Satisfaction. We offer a 60 day replacement guarantee if we haven't met your expectations. See our Return/Exchange Policy for details below.

We Guarantee:
You will say 'Wow!' when you see your new products change color right before your eyes! Color-change is so amazing to witness in person, we're sure you'll be impressed.

We Guarantee:
The Highest Quality. Every Just Add Sun product is made of the highest quality materials available and has been scientifically blended with Just Add Sun's exclusive Spectrachrome inks. (All color-change properties are completely safe and hypoallergenic.)

We Guarantee:
Longevity. All Just Add Sun products are guaranteed to change colors in the sun for the life of the product, through normal use.

 

PRIVACY POLICY

When you visit JustAddSun.com, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Just Add Sun. In order to do so, we may obtain information about you so that we may provide you with all of the wonderful benefits that JustAddSun.com offers. Because we respect your privacy, we always handle this information in a safe and responsible manner.

So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit JustAddSun.com. In turn, we may from time to time provide you with information related to those products and services. When you provide Just Add Sun with information, it is safely stored. Just Add Sun does not share or sell your personal information with any outside companies. Just Add Sun may responsibly share some information with other members of our Just Add Sun family of companies and with outside companies that we ask to perform services for us, such as maintaining a database of customer information or preparing and distributing e-mail messages to our customers. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements for our purposes.

We will continue to find new ways to enhance your Just Add Sun online shopping experience. We welcome your periodic review of our Privacy Policy as we update it to reflect improved technologies and services.

 

SECURITY POLICY

We want your Just Add Sun online shopping experiences to be safe and secure. Therefore, Just Add Sun has invested in state-of-the-art technologies that enable us to provide the highest level of safety surrounding your personal information as you shop with us online. We utilize Secure Socket Layer (SSL) technology to encrypt the data you provide to us while online placing an order. We are a certified Thawte client and we subscribe to services to verify for our customers that our online shopping process is secure and safe. Your information is secured through Thawte.

Some computers may not be able to "communicate" with our secure server. If you experience any difficulty, please feel free to call our Online Customer Service at 1-800-884-5815 x5 to place your order.

In addition to encrypting your credit card information while it travels over the Internet, for your convenience, we can store your credit card information on our systems in encrypted form for future orders.

For extra protection, we will do the following for you. If you make a purchase online at Just Add Sun's online store JustAddSun.com and as a result, through no fault of your own, the credit card information is stolen and fraudulent charges are made to your account, you must first notify the issuer of your credit card in accordance with the issuer's rules about these fraudulent charges. If your credit card company makes you pay any part of these fraudulent charges (under federal law your credit card company can only make you pay up to $50), Just Add Sun will reimburse you for the amount your credit card company required you to pay, up to $50.

If you prefer to submit your order by telephone, please call us any time at 1-800-884-5815 x5.

Thank you for your loyalty as we continue to serve you.

 

RETURN/EXCHANGE POLICY

JustAddSun.com is happy to guarantee all of its color-changing merchandise.

ONLINE PURCHASES – If you're not completely satisfied with your online purchase, return it to us for a prompt exchange.

Please note that all return items must be returned within 60 days of the purchase date.

 

Follow these 3 steps to prepare your exchange:

1. Contact us so that we can get your basic information and you will be emailed a confirmation email with a packing list. Please include your packing list in the box when you send your item back to us.

2. Pack.

  • - Please use the original packaging or a strong, corrugated carton. Include all products, and pack and tape your package securely.
  • - Include all products and the packing list, and pack and tape your package securely. If you don’t have a way to print the packing list, please make sure to include the RMA # from the packing list for us to reference. 
  • - Questions? Contact us at 1-800-884-5815

 

3. Ship.

For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.) Any product lost in shipping is the responsibility of the sender.

Once the product being returned is received, the new item will arrive to you within 12 business days. If the same item or requested item is not available then a promo code for the online store will be emailed to you.

If you are outside of the US, please contact us at info@justaddsun.com or at 1-801-562-3001 for international exchange instructions. Please include a description of your item, your shipping address, and the approximate date of purchase.

We look forward to serving you in the future!

Thank You,
The Just Add Sun Team